CS - Center of Excellence Manager (BGC Taguig) | Onsite
On-siteTaguig, Metro Manila, Philippines
Taguig, Metro Manila, PhilippinesOn-siteFull TimeSmall
Full TimeSmall
Job Summary
Define and implement operational strategies to improve efficiency, quality, and performance within the Center of Excellence. Manage teams by overseeing work, providing guidance, and fostering collaboration while tracking KPIs to drive performance. Collaborate with stakeholders to ensure alignment and identify opportunities for process optimization and framework creation. Requires 5 years of leadership experience and 7 years in BPO, with strong Excel and PowerPoint skills. A candidate must be amenable to shifting schedules and onsite work in BGC Taguig, starting ASAP.
Required Qualifications
- 5 years minimum of leadership experience handling customer service
- 7 years minimum BPO background
- Strong Excel and Powerpoint Skills
- COLLEGE DEGREE - ANY COURSE
- Experience in creating process definition or framework for coaching, training, reporting, governance, and workforce management
- Process improvement and process framework creation
- Amenable to work in shifting schedules
- Amenable to work ONSITE in BGC Taguig
- Able to start ASAP
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