CS - Center of Excellence Assistant Manager (Taguig)
On-siteTaguig, Metro Manila, Philippines
Job Summary
Identify inefficiencies, streamline workflows, and enhance service delivery through standardization while evaluating and integrating new tools like AI, automation, and analytics to improve customer interactions. Provide coaching, skill-building programs, and knowledge-sharing initiatives for agents and team leads. Monitor performance metrics, ensure policy adherence, and foster a customer-centric culture by analyzing feedback and implementing improvements. Requires five years of BPO customer service experience, four years of team leadership, and a college degree. Must be onsite in Taguig, comfortable with shifting schedules, and available to start immediately.
Required Qualifications
- 5 years minimum BPO experience in customer service
- 4 years minimum handling a team for customer service accounts
- college grad any course
- Amenable to work in shifting schedules
- Amenable to work ONSITE BGC Taguig
- Able to start ASAP
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