Crypto Customer Support Specialist
Remote · Berlin, State of Berlin, Germany
Job Summary
Customer Support Specialist at Caiz responsible for managing large volumes of social media and website inquiries, building strong relationships with customer accounts, providing accurate information using appropriate tools, handling quotas and customer complaints, following established procedures and policies, maintaining records and documentation, and engaging customers with a proactive, service-minded approach. Requires extensive experience in customer support (crypto preferred), finance/DeFi knowledge, strong communication skills, and a degree in economics, business, or related field. English proficiency is essential; relocation and flexibility to work remotely are offered.
Required Qualifications
- 5+ years of experience in Customer Support
- 2 years of Crypto Customer Support experience
- Knowledge or experience in Finance/DeFi/Cryptocurrency/Blockchain
- Thorough knowledge of consumer protection legislation
- Fluent in English
- Top-notch oral, written, and interpersonal abilities
- Arbitration skills and impartiality
- Capacity to multitask with precision
- Ability to accept constructive criticism
- Diploma, Bachelor or Master Degree in Economics, Business, Sales or similar
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