CRP Legal Processing Operations Specialist
$58,053–$87,069 year
On-sitePhoenix, Arizona, United States or Denver, Colorado, United States
Job Summary
Prepare correspondence and disbursements for legal requests including subpoenas, garnishments, and levies under the direction of the CRP Fraud Ops Supervisor. Communicate with external clients, bank division employees, and various lines of business to verify authenticity of these requests while maintaining favorable relations with collection agencies, law enforcement, and judicial personnel. Maintain spreadsheets to capture and monitor legal requests, providing input on trends or process improvements. Escalate sensitive, complex, or large financial, compliance, or reputational issues to management as appropriate, filing necessary paperwork for suspicious inquiries. Comply with all company policies, procedures, and applicable laws including the Bank Secrecy Act and Patriot Act. Complete assigned online training courses and achieve a passing score by due date.
Required Qualifications
- Associate Degree in Accounting/Finance, Business, Criminology, Law related field(s) of study
- 3 years Banking experience focused on levy/garnishment or subpoena processing
- Working knowledge of financial regulations such as but not limited to Reg CC, Reg E, Reg B, Reg Z, UCC4, AML/BSA CIP, KYC, EDD and ID Theft Red Flags
- Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Outlook), Adobe and Internet Browsers
- A significant level of trust, credibility and diplomacy
- Thorough knowledge of operation functions, systems, policies and procedures for fraud investigations
- Strong organizational and time management skills
- Possess analytical and technical skills in fast-paced, changing professional environments
- Well-developed customer relations skills
- Must be able to maintain confidentiality
- Strong interpersonal, verbal and written communication skills
- Ability to manage multiple tasks and deadlines simultaneously
- Employee must be capable of interacting calmly and professionally with a variety of people from diverse backgrounds at various levels within and outside of the organization
- Employee must be capable of regular, reliable, and timely attendance
- Employee must be a team player with a passion for customer service and a proven ability to build rapport and work effectively with employees at all levels of the organization
- Occasional travel required: (less than 10 days per year) by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities
- Close visual acuity to prepare and analyze data and figures, view a computer terminal, and read the computer screen, printed materials, and handwritten materials
- Balancing: Maintaining body equilibrium to prevent falling and walking, standing or crouching on narrow, slippery, or erratically moving surfaces
- Fingering: Picking, pinching, typing or otherwise working primarily with fingers rather than with the whole hand as in handling
- Repetitive Motion: Making substantial movements (motions) of the wrists, hands, and/or fingers
- Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to position
- Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward
- Pulling: Using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion
Desired Qualifications
- Beginner Experience with fraud investigations including wire fraud, check processing, ACH, card services, new accounts authentication
- Understanding of banking and fraud threats, along with fraud analytics including the ability to spot financial irregularities or abuse
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