Crowd Manager Supervisor

Job Summary

Required Qualifications

• •Must possess a high school diploma or equivalent
• •Law Enforcement Command Experience-Current or former law enforcement command experience at a level equivalent to Sargent or above, to include local, state and federal law enforcement agencies, the TSA, Customs and Border Patrol or the Department of Corrections. Candidate must not have been under disciplinary action at the time of separation from the employing agency.
• •First Responder Management Experience-Current or former Firefighters, EMTs, Paramedics, RNs, LPNs, Nurse Practitioners or Physicians Assistants who held supervisory or management positions for 2 years or more. Candidate must not have been under disciplinary action at the time of separation from the employing agency.
• •Non-Commissioned Officer or Commissioned Officer Military Experience-Current or former active-duty military, reserve, or National Guard members with the rank of non-commissioned officer or commissioned officer. Former active-duty military, reserve or National Guard members must have two years of service and be separated under honorable conditions.
• •Security Experience-Three years working in a supervisory or management security role with a security company other than Ilitch Sports & Entertainment.
• •Three years or more experience working in the Ilitch Sports & Entertainment security department as a Crowd Manager, Coordinator or Security Representative or other role.
• •Flexible schedule to include working days, nights, weekends, and holidays
• •Must be able to stand and walk for extended periods of time, usually 6-7 hours
• •Must be able to navigate stairs
• •Must be able to reach with hands and arms and use hands and fingers to handle objects and operate equipment necessary to perform primary duties
• •Must be able to bend and lift objects necessary to perform primary duties
• •Must be able to work in a variety of outdoor climates including extreme heat and cold, humidity, rain, and darkness
• •Must be able to defend self or others, using minimal physical force if necessary, and only in accordance with corporate use of force policies

Desired Qualifications

• •Knowledge of relevant equipment, policies, procedures, and strategies to promote effective security operations for the protection of colleagues and guests
• •Strong verbal and written communication skills
• •The ability to read, understand and follow written instructions, and understand and comprehend verbal instructions
• •Exhibit and maintain a professional demeanor when interacting with others, especially during stressful situations
• •Exercise good judgment and emotional control while remaining objective when interacting with colleagues and guests
• •Exercise integrity in all aspects of job duties and performance
• •Reliable in reporting for work on time and when assigned
• •Strong problem-solving, mediation, and coaching skills
• •Ability to use a radio or other communication device to communicate with and stay in contact with other security personnel
• •Demonstrated experience in information gathering, de-escalation, and report writing
• •Strong working knowledge of IS & E security department policies and procedures
• •Ability and/or willingness to work at multiple venues
• •Demonstrated, strong supervisory and training ability