Cross-Utilized Airport Agent - Quincy Regional Airport (FT)

Job Summary

Required Qualifications

• •Must be at least 18 years of age
• •Must be legally authorized to work in the United States and able to travel in and out of the country without restrictions
• •Possess a valid driver's license with a good driving record
• •Ability to read, write, speak, and understand English fluently
• •Must pass a DOT-required pre-employment drug screening and be willing to submit to and pass FAA and Company-mandated random drug and alcohol testing
• •Ability to pass a 10-year work history background check, as well as criminal history and fingerprint checks, as required by the TSA
• •Ability to work flexible schedules, including early mornings, evenings, weekends, holidays, and irregular shifts as operational needs dictate
• •Must adhere to all safety regulations and work in a professional manner, complying with OSHA, EPA, state, and federal regulatory requirements
• •Must be able to work in a variety of environmental conditions, including exposure to extreme weather conditions (heat, cold, rain, snow) and loud noise levels
• •Must be able to ascend/descend stairs frequently
• •Must be able to work on your feet for extended periods of time (up to 8 hours per shift)
• •Regularly handle, lift, load, unload, and transport items weighing up to 75 pounds, with or without reasonable accommodation
• •Frequent stooping, bending, kneeling, and crouching while performing job duties in both indoor and outdoor environments
• •Capable of safely operating ground service equipment (GSE) and performing physical tasks associated with ramp operations
• •Ability to type a minimum of 30 words per minute
• •Basic proficiency with Microsoft Office Suite products, including Office 365, Excel, Outlook, and Word; familiarity with similar software applications is also required
• •Ability to effectively interact with a variety of personalities while maintaining a high level of professionalism
• •Skilled in coordinating multiple priorities, managing deadlines, and working efficiently in a fast-paced environment
• •Ability to handle interruptions and changing priorities with flexibility and a strong attention to detail
• •Self-motivated with the ability to motivate others
• •Ability to work independently and collaboratively as part of a team-oriented environment
• •Excellent written and verbal communication skills, delivered with professionalism and tact
• •Strong leadership, organizational, and time management skills
• •Possess polished and professional interpersonal skills with a positive, customer-focused attitude
• •Must be able to lift 75 pounds
• •Must be able to stand, walk, and work on your feet for extended periods of time (up to 8 hours per shift)
• •Must be able to work in a variety of environmental conditions, including exposure to extreme weather conditions (heat, cold, rain, snow) and loud noise levels
• •Must be able to ascend/descend stairs frequently
• •Must be able to safely operate ground service equipment (GSE) and perform physical tasks associated with ramp operations
• •Must be able to type a minimum of 30 words per minute
• •Must have basic proficiency with Microsoft Office Suite products, including Office 365, Excel, Outlook, and Word; familiarity with similar software applications is also required
• •Must be able to effectively interact with a variety of personalities while maintaining a high level of professionalism
• •Must be skilled in coordinating multiple priorities, managing deadlines, and working efficiently in a fast-paced environment
• •Must be able to handle interruptions and changing priorities with flexibility and a strong attention to detail
• •Must be self-motivated with the ability to motivate others
• •Must be able to work independently and collaboratively as part of a team-oriented environment
• •Must have excellent written and verbal communication skills, delivered with professionalism and tact
• •Must have strong leadership, organizational, and time management skills
• •Must possess polished and professional interpersonal skills with a positive, customer-focused attitude
• •Must be able to greet and assist all customers in a prompt, friendly, and courteous manner
• •Must be able to provide check-in assistance, handle ticketing changes, re-book itineraries, and process special service requests
• •Must be able to check and accept passenger baggage, ensuring compliance with airline policies and safety regulations
• •Must be able to board and deplane flights, escort passengers to and from aircraft as needed, including assisting unaccompanied minors, pushing wheelchairs, and providing support to passengers with special needs
• •Must be able to provide accurate and timely gate information, including flight arrivals, departures, and general inquiries
• •Must be able to assist passengers with special needs, resolve customer concerns, and ensure the highest level of customer service
• •Must maintain in-depth knowledge of policies and procedures related to unaccompanied minors, law enforcement officers, hazardous materials (HAZMAT), and other regulatory requirements
• •Must be able to communicate clearly and accurately with passengers, coworkers, flight crews, and vendors to ensure operational efficiency
• •Must always maintain the safety and security of the ramp area, adhering to all applicable safety procedures and airline policies
• •Must be able to monitor passenger safety during boarding and deplaning, providing assistance in a friendly and professional manner
• •Must be able to marshal aircraft on the ramp, directing, assisting, and parking all arriving, departing, and towed aircraft
• •Must be able to observe safe ground-handling procedures, conduct routine ground service equipment (GSE) checks, and report any equipment issues
• •Must be able to perform duties of a Ground Security Coordinator (GSC) in compliance with the Company's security program
• •Must be able to handle customer baggage and Company materials with care; responsibilities include frequent lifting, loading/unloading, sorting, and transferring baggage and cargo
• •Must be able to service aircraft as needed, including lavatory servicing, potable water refills, window washing, de-icing, and commissary stocking
• •Must be able to assist in ramp set-up and ensure proper storage of equipment and baggage
• •Must be able to perform additional duties as assigned by station leadership or Company management
• •Must be able to perform a variety of functions at local or regional airports, including ticket counter, gate, and ramp operations
• •Must be able to execute tasks associated with both customer-facing and aircraft servicing responsibilities, requiring work in both indoor and outdoor environments
• •Must display professionalism, flexibility, and teamwork, ensuring a safe, efficient, and customer-focused airport operation
• •Must be able to frequently stoop, bend, kneel, and crouch while performing job duties in both indoor and outdoor environments
• •Must be able to regularly handle, lift, load, unload, and transport items weighing up to 75 pounds, with or without reasonable accommodation
• •Must be able to stand, walk, and work on your feet for extended periods of time (up to 8 hours per shift)
• •Must be able to work in a variety of environmental conditions, including exposure to extreme weather conditions (heat, cold, rain, snow) and loud noise levels
• •Must be capable of safely operating ground service equipment (GSE) and performing physical tasks associated with ramp operations
• •Must be able to ascend/descend stairs frequently
• •Must be able to read, write, speak, and understand English fluently
• •Must be able to type a minimum of 30 words per minute
• •Must have basic proficiency with Microsoft Office Suite products, including Office 365, Excel, Outlook, and Word; familiarity with similar software applications is also required
• •Must be able to effectively interact with a variety of personalities while maintaining a high level of professionalism
• •Must be skilled in coordinating multiple priorities, managing deadlines, and working efficiently in a fast-paced environment
• •Must be able to handle interruptions and changing priorities with flexibility and a strong attention to detail
• •Must be self-motivated with the ability to motivate others
• •Must be able to work independently and collaboratively as part of a team-oriented environment
• •Must have excellent written and verbal communication skills, delivered with professionalism and tact
• •Must have strong leadership, organizational, and time management skills
• •Must possess polished and professional interpersonal skills with a positive, customer-focused attitude
• •Must be able to greet and assist all customers in a prompt, friendly, and courteous manner
• •Must be able to provide check-in assistance, handle ticketing changes, re-book itineraries, and process special service requests
• •Must be able to check and accept passenger baggage, ensuring compliance with airline policies and safety regulations
• •Must be able to board and deplane flights, escort passengers to and from aircraft as needed, including assisting unaccompanied minors, pushing wheelchairs, and providing support to passengers with special needs
• •Must be able to provide accurate and timely gate information, including flight arrivals, departures, and general inquiries
• •Must be able to assist passengers with special needs, resolve customer concerns, and ensure the highest level of customer service
• •Must maintain in-depth knowledge of policies and procedures related to unaccompanied minors, law enforcement officers, hazardous materials (HAZMAT), and other regulatory requirements
• •Must be able to communicate clearly and accurately with passengers, coworkers, flight crews, and vendors to ensure operational efficiency
• •Must always maintain the safety and security of the ramp area, adhering to all applicable safety procedures and airline policies
• •Must be able to monitor passenger safety during boarding and deplaning, providing assistance in a friendly and professional manner
• •Must be able to marshal aircraft on the ramp, directing, assisting, and parking all arriving, departing, and towed aircraft
• •Must be able to observe safe ground-handling procedures, conduct routine ground service equipment (GSE) checks, and report any equipment issues
• •Must be able to perform duties of a Ground Security Coordinator (GSC) in compliance with the Company's security program
• •Must be able to handle customer baggage and Company materials with care; responsibilities include frequent lifting, loading/unloading, sorting, and transferring baggage and cargo
• •Must be able to service aircraft as needed, including lavatory servicing, potable water refills, window washing, de-icing, and commissary stocking
• •Must be able to assist in ramp set-up and ensure proper storage of equipment and baggage
• •Must be able to perform additional duties as assigned by station leadership or Company management
• •Must be able to perform a variety of functions at local or regional airports, including ticket counter, gate, and ramp operations
• •Must be able to execute tasks associated with both customer-facing and aircraft servicing responsibilities, requiring work in both indoor and outdoor environments
• •Must display professionalism, flexibility, and teamwork, ensuring a safe, efficient, and customer-focused airport operation
• •Must be able to frequently stoop, bend, kneel, and crouch while performing job duties in both indoor and outdoor environments
• •Must be able to regularly handle, lift, load, unload, and transport items weighing up to 75 pounds, with or without reasonable accommodation
• •Must be able to stand, walk, and work on your feet for extended periods of time (up to 8 hours per shift)
• •Must be able to work in a variety of environmental conditions, including exposure to extreme weather conditions (heat, cold, rain, snow) and loud noise levels
• •Must be capable of safely operating ground service equipment (GSE) and performing physical tasks associated with ramp operations
• •Must be able to ascend/descend stairs frequently
• •Must be able to read, write, speak, and understand English fluently
• •Must be able to type a minimum of 30 words per minute
• •Must have basic proficiency with Microsoft Office Suite products, including Office 365, Excel, Outlook, and Word; familiarity with similar software applications is also required
• •Must be able to effectively interact with a variety of personalities while maintaining a high level of professionalism
• •Must be skilled in coordinating multiple priorities, managing deadlines, and working efficiently in a fast-paced environment
• •Must be able to handle interruptions and changing priorities with flexibility and a strong attention to detail
• •Must be self-motivated with the ability to motivate others
• •Must be able to work independently and collaboratively as part of a team-oriented environment
• •Must have excellent written and verbal communication skills, delivered with professionalism and tact
• •Must have strong leadership, organizational, and time management skills
• •Must possess polished and professional interpersonal skills with a positive, customer-focused attitude
• •Must be able to greet and assist all customers in a prompt, friendly, and courteous manner
• •Must be able to provide check-in assistance, handle ticketing changes, re-book itineraries, and process special service requests
• •Must be able to check and accept passenger baggage, ensuring compliance with airline policies and safety regulations
• •Must be able to board and deplane flights, escort passengers to and from aircraft as needed, including assisting unaccompanied minors, pushing wheelchairs, and providing support to passengers with special needs
• •Must be able to provide accurate and timely gate information, including flight arrivals, departures, and general inquiries
• •Must be able to assist passengers with special needs, resolve customer concerns, and ensure the highest level of customer service
• •Must maintain in-depth knowledge of policies and procedures related to unaccompanied minors, law enforcement officers, hazardous materials (HAZMAT), and other regulatory requirements
• •Must be able to communicate clearly and accurately with passengers, coworkers, flight crews, and vendors to ensure operational efficiency
• •Must always maintain the safety and security of the ramp area, adhering to all applicable safety procedures and airline policies
• •Must be able to monitor passenger safety during boarding and deplaning, providing assistance in a friendly and professional manner
• •Must be able to marshal aircraft on the ramp, directing, assisting, and parking all arriving, departing, and towed aircraft
• •Must be able to observe safe ground-handling procedures, conduct routine ground service equipment (GSE) checks, and report any equipment issues
• •Must be able to perform duties of a Ground Security Coordinator (GSC) in compliance with the Company's security program
• •Must be able to handle customer baggage and Company materials with care; responsibilities include frequent lifting, loading/unloading, sorting, and transferring baggage and cargo
• •Must be able to service aircraft as needed, including lavatory servicing, potable water refills, window washing, de-icing, and commissary stocking
• •Must be able to assist in ramp set-up and ensure proper storage of equipment and baggage
• •Must be able to perform additional duties as assigned by station leadership or Company management
• •Must be able to perform a variety of functions at local or regional airports, including ticket counter, gate, and ramp operations
• •Must be able to execute tasks associated with both customer-facing and aircraft servicing responsibilities, requiring work in both indoor and outdoor environments
• •Must display professionalism, flexibility, and teamwork, ensuring a safe, efficient, and customer-focused airport operation
• •Must be able to frequently stoop, bend, kneel, and crouch while performing job duties in both indoor and outdoor environments
• •Must be able to regularly handle, lift, load, unload, and transport items weighing up to 75 pounds, with or without reasonable accommodation
• •Must be able to stand, walk, and work on your feet for extended periods of time (up to 8 hours per shift)
• •Must be able to work in a variety of environmental conditions, including exposure to extreme weather conditions (heat, cold, rain, snow) and loud noise levels
• •Must be capable of safely operating ground service equipment (GSE) and performing physical tasks associated with ramp operations
• •Must be able to ascend/descend stairs frequently
• •Must be able to read, write, speak, and understand English fluently
• •Must be able to type a minimum of 30 words per minute
• •Must have basic proficiency with Microsoft Office Suite products, including Office 365, Excel, Outlook, and Word; familiarity with similar software applications is also required
• •Must be able to effectively interact with a variety of personalities while maintaining a high level of professionalism
• •Must be skilled in coordinating multiple priorities, managing deadlines, and working efficiently in a fast-paced environment
• •Must be able to handle interruptions and changing priorities with flexibility and a strong attention to detail
• •Must be self-motivated with the ability to motivate others
• •Must be able to work independently and collaboratively as part of a team-oriented environment
• •Must have excellent written and verbal communication skills, delivered with professionalism and tact
• •Must have strong leadership, organizational, and time management skills
• •Must possess polished and professional interpersonal skills with a positive, customer-focused attitude
• •Must be able to greet and assist all customers in a prompt, friendly, and courteous manner
• •Must be able to provide check-in assistance, handle ticketing changes, re-book itineraries, and process special service requests
• •Must be able to check and accept passenger baggage, ensuring compliance with airline policies and safety regulations
• •Must be able to board and deplane flights, escort passengers to and from aircraft as needed, including assisting unaccompanied minors, pushing wheelchairs, and providing support to passengers with special needs
• •Must be able to provide accurate and timely gate information, including flight arrivals, departures, and general inquiries
• •Must be able to assist passengers with special needs, resolve customer concerns, and ensure the highest level of customer service
• •Must maintain in-depth knowledge of policies and procedures related to unaccompanied minors, law enforcement officers, hazardous materials (HAZMAT), and other regulatory requirements
• •Must be able to communicate clearly and accurately with passengers, coworkers, flight crews, and vendors to ensure operational efficiency
• •Must always maintain the safety and security of the ramp area, adhering to all applicable safety procedures and airline policies
• •Must be able to monitor passenger safety during boarding and deplaning, providing assistance in a friendly and professional manner
• •Must be able to marshal aircraft on the ramp, directing, assisting, and parking all arriving, departing, and towed aircraft
• •Must be able to observe safe ground-handling procedures, conduct routine ground service equipment (GSE) checks, and report any equipment issues
• •Must be able to perform duties of a Ground Security Coordinator (GSC) in compliance with the Company's security program