Cross Connect Specialist
On-siteCore, West Virginia, United States
Job Summary
Manage customer circuit orders from submission through installation, activation, or disconnection by reviewing details for completeness and gathering missing information directly with customers. Coordinate new installations, disconnects, moves, adds, and service changes across Switch data center locations and external carrier networks while maintaining accurate records in Salesforce. Submit and monitor orders through completion, including expedited requests, and communicate critical dates, dependencies, and risks to stakeholders. Verify completed work aligns with customer requirements and agreed delivery expectations while identifying issues early to drive resolution.
Required Qualifications
- Three or more years of customer-facing experience in telecommunications, network services, carrier operations, order management, or a related field
- Working knowledge of telecommunications products and network infrastructure, including: Ethernet, Wavelength services, Dark fiber, IP services, Cloud connectivity, Cross connects, Carrier interconnections
- Experience processing or coordinating circuit installations, disconnects, moves, adds, or changes
- Experience working with telecommunications carriers, customers, and internal delivery teams
- Ability to manage multiple orders while maintaining accuracy and meeting deadlines
- Strong written and verbal communication skills
- Strong organizational, prioritization, and problem-solving skills
- Proficiency with Microsoft Office applications
- Working experience with Salesforce or a comparable CRM or order management platform
Desired Qualifications
- Bachelor's degree or an equivalent combination of education and relevant experience
- Experience supporting connectivity services within a data center, colocation, cloud, or mission-critical environment
- Experience coordinating orders that span multiple carriers, facilities, or geographic locations
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