日本語カスタマーサポート|フィンテック・暗号資産プラットフォーム|クアラルンプール勤務
HybridKuala Terengganu, Terengganu, Malaysia
Job Summary
Assist customers with inquiries via live chat or email in Japanese and English, ensuring an efficient, accurate, and high-quality service experience. Diligently manage and follow up on inquiries or complaints from current and prospective users while demonstrating strong numerical acumen with attention to detail. Be well equipped with crypto trading platform products and market fundamentals, flagging discrepancies, potential risks, or unusual situations to management in a timely manner. Perform 5 days' shift work including weekends and public holidays under a hybrid model of onsite day shifts and remote night shifts. Send your best resume to shofia.aula@cbtalents.org.
Required Qualifications
- Native-level Japanese proficiency
- ability to confidently support users on complex, written interactions related to financial and crypto products
- reading & typing mandatory
- Strong command of English, written and spoken
- Experience in Customer Service / Live-chat Customer Service
- Experience working with financial institutions, fintech platforms, trading environments, or crypto-currency products
- Educational background in Finance, Economics, Mathematics, Business Administration, or other analytical / STEM-related fields
- Strong numerical acumen with attention to detail and comfort working with figures, data, and statistics
- Passion to develop knowledge and a long-term career in fintech / crypto-currency trading firms
- Team player, committed and self-driven, with the ability to respond positively and professionally to user requests
- Ability to perform 5 days' shift work, including weekends and public holidays
- Willingness to work onsite during day shifts and from home during night shifts, according to the hybrid model
- Legal work authorisation in Malaysia
Desired Qualifications
- 2-4 years" of experience in Customer Service / Live-chat Customer Service, "training in frontline operations (Live Chat & Email)
- Experience working with financial institutions, fintech platforms, trading environments, or crypto-currency products
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.