CRO Supervisor

Conduct customer interactions, resolve complaints, and manage feedback for the dealership and service center. Assist clients with scheduling appointments, providing repair estimates, and explaining maintenance services while educating them on warranty coverage. Mediate disputes over policies or charges to reach mutually agreeable resolutions. Lead the Aftersales Telemarketing Team in generating service appointments, improving retention, and supporting revenue growth through proactive engagement. Maintain detailed records of interactions and generate reports on satisfaction metrics and complaint trends.