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CapstonePosted 1 month ago

CRM Techno Functional Staff

On-siteKansas City, Missouri, United States

Full TimeSenior LevelMedium

Job Summary

Deliver high-quality business and software solutions by providing consultancy, configuration work, and end-to-end implementation for medium to large customers. Demonstrate Microsoft Dynamics CRM configurations, customizations, plugins, and report development while gathering requirements, designing solutions, and managing deployment strategies. Support pre-sales activities through solution demos and ensure all deliverables are completed on time, within budget, and with accuracy. Requires a Bachelor's degree, 2-5 years of relevant implementation experience, and a valid driver's license. Based in Kansas City, Missouri, this role offers competitive health benefits, 401(k), PTO, and paid holidays within a solid, communicative team environment.

Required Qualifications

  • Bachelor's degree in a computing or business discipline
  • 2-5 years of experience of relevant end-to-end implementation experience in Dynamics CRM configuration, customization, workflows, dashboards, forms, views, integration, and plugin and report development
  • Experience in consultancy roles in software delivery and successful implementation and maintenance of several solutions for medium to large customers across many business verticals (healthcare, finance, real estate, etc.)
  • Requires reliable transportation and a valid driver's license

Desired Qualifications

  • Strong functional knowledge of Microsoft Dynamics CRM covering a broad spectrum of industries and sectors and an understanding of Dynamics 365 Common Data Service and Common Data Model, CRM DB Schema
  • Working knowledge of the Power Platform (Power Apps, Automate, Power BI)
  • Knowledge and understanding of the .NET framework, including extensive experience writing ASP.NET and C# code
  • Understanding of Software Development Life Cycle, development management, release management, data migrations, cut-over planning, and support
  • Proven ability to develop an understanding of clients' needs, business requirement gathering, analysis, solution design, development, system verification, and deployment strategies
  • Experience with business process mapping, Fit Gap analysis, project effort estimation, work breakdown structure, modeling, and documentation knowledge
  • Detailed knowledge and understanding of all areas within Customer Engagement: Sales, Marketing, Customer Service, Field Services, and Project Service Automation
  • Experience in the creation of demos, supporting pre-sales activities

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