CRM Technician (Top Secret Clearance Required)

CRM Technician (Top Secret Clearance Required) serves as the primary point of contact for managing user accounts, access permissions, and SharePoint group memberships within a federal contracting environment. Responsible for fostering a customer-focused culture while ensuring access management requests are handled accurately, efficiently, and in accordance with established security policies. Responsibilities include liaising between the contract team and customers regarding account provisioning and access requests; creating and managing user accounts and security groups; managing SharePoint permissions; monitoring and escalating access-related incidents; following up with customers to ensure satisfaction and utilization; analyzing outcomes to inform process improvements; maintaining accurate records; assisting with passwords, mobile devices, and accessories; and applying knowledge of RBAC, AD, and Microsoft administration tools to support contract products and services.