CRM System Administrator
On-siteBengaluru, Karnataka, India
Job Summary
Act as a technical resource for CRM set-up, maintenance, and configuration from a client perspective. Provide advisory support on solutions approaches to solve client requirements dependent on CRM tools. Collaborate with team members, including CRM specialists and business analysts, to lead complex projects and manage assigned project management tasks within established scope, budget, and timelines. Facilitate knowledge transfer materials and partner with client representatives to maintain consistent enterprise organizational structures across human capital management and related technologies. Stay current on personal certifications and obtain relevant credentials to support client needs.
Required Qualifications
- The ideal candidate already has the certifications required to meet the platform's vendor partner requirements
- In addition to CRM configuration and administration expertise
- engaging
- creative
- curious
- self-starter
- able to collaborate directly with clients when needed
- able to navigate new or unfamiliar CRM platforms with a minimum of supervision or exposure
- perform admin-level tasks on an ad-hoc basis
- proficient in data analytics
- reporting
- developing comprehensive dashboards for client review
- A college degree in a technology field such as Information Systems and/or Business Management
- Minimum of 2-3 years of experience with CRM design and implementation
- Equivalent project lead experience (minimum 2 years)
- Previous experience with change management or business transformation projects
- Previous experience with projects involving integrations, workflow automation, and solutions involving multiple systems
- Experience managing relationships internal and external, including helping navigate through barriers and aid in solutions
- Experience working in a team capacity on various projects
- Skilled in technology coupled with business acumen to deliver complex solutions
- Hands-on experience leading CRM implementation and administration projects and programs
- Can assess client business needs generally and advise on ongoing optimization and maintenance priorities
- Practiced in directly interacting with clients with minimal oversight and working in a team environment
- Exceptional analytical and problem-solving skills
- Strong technical management and support skills, specifically able to work with end users to identify and resolve business issues innovatively
Desired Qualifications
- A college degree in a technology field such as Information Systems and/or Business Management is strongly preferred
- Experience as a Business Analyst and/or Project Manager is an asset
- Formal certifications (such as Zendesk, Salesforce, Gladly, Intercom, Kustomer, etc.) are a plus
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