CRM System Administrator
On-siteHyderabad, Telangana, India
Job Summary
Act as a technical resource for CRM set-up, maintenance, and configuration from a client perspective. Provide advisory support on solutions approaches to solve client requirements dependent on CRM tools. Manage workload, including assigned project management tasks within established scope, budget, and timelines. Collaboratively lead team members on complex projects and facilitate knowledge transfer materials for self-support. Partner with client representatives and key stakeholders to maintain consistent enterprise organizational structure across HCM and related technologies. Stay current on personal certifications and obtain relevant credentials to support client needs.
Required Qualifications
- The ideal candidate already has the certifications required to meet the platform's vendor partner requirements
- Minimum of 2-3 years of experience with CRM design and implementation
- Equivalent project lead experience (minimum 2 years)
- Previous experience with change management or business transformation projects
- Previous experience with projects involving integrations, workflow automation, and solutions involving multiple systems
- Experience as a Business Analyst and/or Project Manager is an asset
- Hands-on experience leading CRM implementation and administration projects and programs
- Can assess client business needs generally and advise on ongoing optimization and maintenance priorities
- Practiced in directly interacting with clients with minimal oversight and working in a team environment
- Exceptional analytical and problem-solving skills
- Strong technical management and support skills, specifically able to work with end users to identify and resolve business issues innovatively
- A college degree in a technology field such as Information Systems and/or Business Management is strongly preferred
- Bachelor's Degree
Desired Qualifications
- Experience with the following roles: Implementation, Administration, Data Analytics / Dashboards / Reporting
- Experience managing relationships internal and external, including helping navigate through barriers and aid in solutions
- Experience working in a team capacity on various projects
- Skilled in technology coupled with business acumen to deliver complex solutions
- Formal certifications (such as Zendesk, Salesforce, Gladly, Intercom, Kustomer, etc.) are a plus
- Must be able to team with other CRM specialists and business analysts as needed
- Must be able to collaboratively lead other team members in more complex projects and tasks
- Able to work independently as well as on a team in a fluid, fast-paced environment
- Must be able to manage workload, including assigned project management tasks within established scope, budget, and timelines
- Able to facilitate and/or create knowledge transfer materials for self-support where appropriate
- Partners with client representatives and key stakeholders in maintaining a consistent enterprise organizational structure across human capital management (HCM) and other related technologies
- The ideal candidate already has the certifications required to meet the platform's vendor partner requirements
- In addition to CRM configuration and administration expertise, the selected candidate must be engaging, creative, and curious; a self-starter; and able to collaborate directly with clients when needed
- An optimal candidate will be able to navigate new or unfamiliar CRM platforms with a minimum of supervision or exposure and perform admin-level tasks on an ad-hoc basis
- Additionally, the candidate should be proficient in data analytics, reporting, and developing comprehensive dashboards for client review
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