CRM Solutions Architect (Australia | Remote)

Job Summary

Required Qualifications

• •2+ years of experience in designing effective architectures, developing data strategies, leveraging APIs, and creating seamless integrations to address complex business challenges
• •3-5 years of experience in Business/Systems Analysis
• •3+ years experience in a digital/technical agency/consultancy in a consulting/specialist role working with clients throughout the whole process (consulting, solution building, implementation and training)
• •5+ years overall work experience, with at least 2 in a senior role
• •Relevant Tertiary qualification (e.g. Computer Science, Information Systems, Industrial Engineering, A BComm Honours, BBusSci, Masters in Business)
• •Proficiency in HubSpot
• •Maintaining a designated set of HubSpot certifications
• •Extensive ability to read and understand and compile technical documentation (API documentation, ERD, functional specifications etc)
• •Demonstration of understanding of networks, databases, and technology
• •Experience with big data
• •Experience with integrating systems, leveraging APIs, or custom-built
• •Excellent command of English, with exceptional writing and communication skills
• •Strong business acumen
• •Ability to present your work and articulate succinctly. Adept at high-level client presentations
• •Have an understanding of agile methodologies and ability to grasp and adjust to changing processes
• •A solid understanding of CRM and Customer Experience
• •Must be able to demonstrate strong problem analysis and problem-solving skills and is proactive and action oriented
• •Enjoy evaluating and analysing data and business processes
• •Always questioning
• •Superb interpersonal skills coupled with the ability to work independently as well as part of a team
• •Hard working and eager to learn attitude
• •Mature: High emotional Intelligence
• •Dynamic: Full of energy and has a sense of purpose
• •Show enthusiasm and passion for your work
• •Impeccable eye for detail, meticulous and focused on delivering quality results at all times
• •Extreme attention to detail with great accuracy and thoroughness
• •Skilled at handling fast-paced, short lead-time requests and multiple projects at a time
• •Ability to be flexible and adaptable in an ever-changing environment
• •Commercial Awareness
• •Must be self-motivated, resourceful and driven
• •Ability to prioritise and work autonomously
• •Able to work in a deadline driven environment
• •Excellent time and self management skills
• •Have a high tolerance for working under pressure
• •Willing to put in hard work
• •Ability to clearly convey information and ideas through a variety of ways to individuals or groups in a manner that engages the audience and helps them to understand and retain the message
• •Excellent communication, influential and interpersonal skills with people at all levels, internally and externally
• •Good team player but also strong individual performer
• •Must be dedicated to continued learning and research to keep abreast of trends and changes within the HubSpot environment
• •Data and performance driven
• •Must have the legal right to work and current residency in Australia

Desired Qualifications

• •experience in CRM systems is beneficial, it is not a requirement
• •For new joiners: Direct experience with CRM systems is beneficial but not mandatory
• •For new joiners: We seek individuals eager to immerse themselves in the HubSpot platform
• •Upon joining, you will receive guidance on obtaining specific certifications to enhance your proficiency and support your role effectively
• •For current employees: Proficiency in HubSpot is expected
• •For current employees: Maintaining a designated set of HubSpot certifications is essential to ensure up-to-date knowledge and expertise in the platform