CRM Project Manager (FTC) (div/f/m)
HybridBerlin, State of Berlin, Germany
Job Summary
Lead CRM campaigns end-to-end, managing briefs, execution across email, push, onsite, and in-app channels, and optimizing for performance. Build personalized customer experiences while using AI tools to enhance creative generation, prompt development, and workflow efficiency. Execute QA, troubleshooting, and A/B testing to ensure targeting accuracy and drive measurable improvements in engagement and KPIs. Manage global timelines and stakeholders within a matrixed environment, maintaining a test-and-learn mindset for continuous innovation. This fixed-term role through December 2026 sits within DEPT's eBay Inhouse team, offering flexible hybrid working and a C2+ German/English requirement.
Required Qualifications
- 3+ years in CRM, campaign management, or marketing operations
- Hands-on experience with owned channels (email, push, onsite, in-app)
- Strong project management and organizational skills with attention to detail
- Experience in e-commerce, marketplaces, or digital marketing environments
- Ability to operate in a fast-paced, matrixed, global environment
- Strong analytical mindset with experience in campaign QA, execution, and troubleshooting
- Advanced Excel skills and familiarity with marketing tools (e.g. Jira, Monday, Slack)
- Understanding of segmentation, targeting, and campaign logic
- C2+ language skills in both German and English
Desired Qualifications
- Strong interest in AI applications in marketing
- Ability to translate marketing needs into effective AI prompts and workflows
- Strong eye for visual quality, branding, and detail
- Strong collaborator with the ability to work across teams, functions and locations
- Proactive, curious, and comfortable with continuous change and innovation
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