CRM Project Manager

Lead CRM project transformations from analysis and planning through implementation, training, and establishment within the business. Coordinate with sales organizations, marketing, customer service, business owners, solution architects, development teams, and external partners to align stakeholders and ensure CRM platforms deliver genuine business value. Manage initiatives including new platform implementations, modernization of existing solutions, cloud migrations, customer experience programs, sales and marketing transformations, marketing automation, customer data platforms, system integrations, and AI-supported sales and service initiatives. Drive cross-functional teams with responsibility for budget, timeline, quality, and delivery while fostering change leadership across technical and operational domains.