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Second Harvest HeartlandPosted 1 week ago

CRM & Email Marketing Manager

$83,000–$90,000 year

HybridBrooklyn Park, Minnesota, United States

Full TimeLarge

Job Summary

Own the enterprise email marketing program by establishing governance for audience segmentation, communication frequency, and deployment standards. Lead end-to-end campaign execution including production, testing, QA, and optimization while building responsive emails and managing deliverability. Partner with CRM owners, Data & Analytics, and IT to improve supporter journeys across email, SMS, and automation channels. Monitor performance metrics to drive continuous improvement and inform future communication capabilities.

Required Qualifications

  • Bachelor's degree in Marketing, Communications, Business, or related field, or an equivalent combination of education and experience
  • Five (5) or more years of experience leading CRM-enabled email marketing programs, including audience segmentation, marketing automation, deployment, reporting, and optimization
  • Experience working with CRM and email marketing platforms such as Blackbaud Raiser's Edge, Luminate Online, Bonterra, Mailchimp, Salesforce Marketing Cloud, HubSpot, or similar systems
  • Experience coordinating communications across multiple audience databases and marketing platforms, with the ability to translate business needs into scalable audience strategies, communication governance, and marketing automation
  • Experience building responsive HTML email campaigns and automated customer journeys
  • Knowledge of email accessibility standards, CAN-SPAM requirements, deliverability best practices, and digital marketing trends
  • Strong project management and cross-functional collaboration skills

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