CRM Developer/Salesforce Specialist (Contract)
On-siteBengaluru, Karnataka, India
Bengaluru, Karnataka, IndiaOn-siteContractAssociates DegreeEnterprise
ContractAssociates DegreeEnterprise
Job Summary
Develop CRM systems by programming workflows, add-ons, and approval processes to meet business requirements. Translate stakeholder needs into detailed product requirements and use cases while analyzing user procedures to automate existing systems. Collaborate with the Business & Information System Dept to prioritize change requests, solve complex IT problems, and drive simplicity in solutions. Support regional teams on multiple projects simultaneously and deliver end-user training and analytics. This contract role is based in Yelahanka, Bengaluru for a 3-5 year experienced Salesforce specialist.
Required Qualifications
- A degree in an appropriate IT discipline
- 3-5 years of experience in marketing, sales, or business administration
- 3-5 years of previous CRM Developer experience developing detailed business and functional requirements for CRM related projects
- developing and delivering end user training and reporting/analytics experience
- Experience with key customer related IT systems (ERP, Data Warehouse, CRM, Marketing Automation, Customer Feedback, etc.)
- Demonstrate successful project management experience as a project leader for complex systems implementations with regional teams
- must be fluent in Salesforce Administration
- able to run small to mid-sized projects
- help the team implement solutions for our company's unique needs
- be a curious learner
- be self-motivated
- detail-oriented problem solver
- excellent documentation and communication skills
- take responsibility for solving complex problems
- driving simplicity in our solutions
- Responsible for developing the CRM system according to the business requirements through programming, work-flows, add-ons or approval processes
- Regular meetings with Business & Information System Dept and business representatives to discuss and prioritize change requests and projects
- Support the Business & Information System Dept with IT-related problems and support IT projects
- Work with business stakeholders to identify and translate the business needs into detailed product requirements and use cases
- Analyses user requirements, procedures, and problems to automate or improve existing systems and review computer system capabilities, workflow and scheduling limitations
Desired Qualifications
- Salesforce Associate Certification preferred
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