CRM Coordinator
$50,000–$50,000 year
HybridAtlanta, Georgia, United States
Job Summary
Answer and triage incoming phone calls and web inquiries, then manage CRM leads to book consultations and aesthetic treatments with appropriate providers. Schedule new and existing patients based on their needs and provider availability while providing non-clinical information about services. Maintain accurate records in CRM and practice management systems, assist with follow-up bookings, and support call volume overflow to ensure timely callbacks. Collaborate with front office and clinical teams to ensure a seamless patient experience, participate in on-site training, and attend team meetings. This hybrid role includes two in-office days monthly for alignment with team culture and provider familiarity.
Required Qualifications
- 2+ year of experience in a customer service, scheduling, or call center role
- preferably in medical aesthetics, dermatology, or plastic surgery
- Excellent verbal and written communication skills
- Friendly, professional, and patient-centric demeanor
- Self-motivated and comfortable working remotely with minimal supervision
- Detail-oriented and highly organized
- Able to work two days per week in-office and attend periodic in-person trainings
Desired Qualifications
- Familiarity with CRM software and medical scheduling platforms
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