CRM Administrator
$100,000–$130,000 year
On-siteBoston, Massachusetts, United States
Job Summary
Oversee and optimize the organization's CRM platform and panel management systems, including configuration, administration, and ongoing improvements. Design, build, and maintain scalable workflows and automations supporting the full panelist lifecycle from recruitment to offboarding, leveraging AI tools to enhance operational efficiency and reduce manual processes. Partner with cross-functional teams to translate business requirements into system solutions, monitor performance and data quality, and create dashboards for operational visibility. Manage integrations between CRM platforms and third-party applications via APIs, troubleshoot system issues, and implement continuous process improvements aligned with security and compliance standards.
Required Qualifications
- 3–7 years of experience in CRM administration, systems management, operations technology, or a related technical operations role
- Hands-on experience administering CRM platforms and building workflow automations
- Experience designing scalable operational processes and lifecycle automations
- Experience with AI tools, automation platforms, and intelligent workflow solutions, with the ability to identify opportunities to improve operational efficiency
- Experience working with APIs, system integrations, or low-code/no-code automation platforms
- Strong analytical, troubleshooting, and problem-solving skills
- Ability to manage multiple priorities and projects independently
- Excellent communication and cross-functional collaboration skills
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