CRM Administrator
$31,200,000–$41,600,000 year
HybridMilwaukee, Wisconsin, United States
Job Summary
Administer and configure Microsoft Dynamics 365 CRM applications, including forms, views, dashboards, business rules, and standard process automation. Manage user provisioning, security roles, access controls, and data hygiene to support sales teams. Partner with stakeholders to translate requirements into configurations and lead user onboarding, training, and day-to-day support. Coordinate systems updates, release waves, and changes with IT while tracking KPIs to continuously improve the platform. Support CRM compliance and audit requests, including access reviews, and collaborate with technical developers to escalate issues and extend the Power Platform environment. Maintain HellermannTyton's Quality and EHS certifications by supporting corporate policies and documentation.
Required Qualifications
- Bachelor's degree or equivalent experience
- 3+ years of hands-on Microsoft Dynamics 365 CRM administration experience
- Strong communication skills
- Proven ability to train and support end users
- Proven ability to learn quickly and operate resourcefully
- Experience supporting and configuring Microsoft Dynamics instances
- Knowledge of IATF16949 Quality Systems and ISO14001 Environmental Management Systems
- Must undergo and successfully complete a background check
- SSN/SIN validation
- Education verification
- Employment verification
- Criminal check
- Driving history check
- Drug test
Desired Qualifications
- Experience with CRM data migrations or ERP integrations
- Familiarity with Copilot for Dynamics 365
- Experience and demonstrated expertise with Power BI and other apps in Power Platform
- Excellent Microsoft Office skills, especially Microsoft Excel and PowerPoint
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