Critical Environments Operator III
On-siteRichardson, Texas, United States
Job Summary
Conduct Level 1 response on Windows servers, including initial troubleshooting, reboots, hardware swaps, and new customer setups. Perform maintenance and operations in a 24/7/365 Data Center O&M environment, prioritizing critical load preservation while managing building system alarms. Execute preventative and reactive work orders using the CMMS, troubleshoot critical cabling infrastructure, and coordinate with vendors for safe subcontractor access. Manage supply management for enclosures and cabling, perform circuit audits, and ensure compliance with all safety and operational policies. Available for emergency corrective actions and extended onsite hours as required.
Required Qualifications
- Journeyman level skills in electrical, mechanical, HVAC/R disciplines
- 5 to 7 years working in Tier 2, Tier 3 or Tier 4 Data Center(s)
- Experience in operations & maintenance and/or building engineering roles
- Knowledge of network copper and fiber termination methods
- Familiarity and knowledge of Work Order Control procedures and Computerized Maintenance Management Systems
- Experienced with subcontractor and vendor contract management
- Experienced with managing key performance indicators
- Experienced with capacity planning and reporting
- Able to use hand tools, test equipment, and be knowledgeable of maintenance shop practices
- Experience at the Journeyman level for Electrical and Mechanical Equipment and systems
- Able to respond to equipment alarms
- Able to troubleshoot systems through graphic user interfaces on equipment and systems
- Able to stabilize system operations
- Must be able to use personal computers
- Knowledge of Microsoft Word
- Knowledge of Microsoft Excel
- Willingness to adjust hours as required by the business to include being onsite for extended hours during emergency situations such as hurricane
- Available for 24/7/365 work
- Available for emergency corrective maintenance or action activities
- Complies with all Corporation, and EHS requirements and programs
- Make sure that you are aware of and comply with Company, government and client policies, procedures and regulations
- Minimum Requirements Demonstrated desire to provide the highest levels of customer service
- Cheerful and enthusiastic attitude
- Strong verbal and written communication skills
- Good problem solving, decision-making skills
- Strong PC skills including word processing and spreadsheets
- Ability to learn quickly and develop new product skills independently
- Ability to manage multiple projects and shifting workloads in a fast-paced environment
- Knowledge of reflectance, length and decibel loss within test equipment
- Must be able to lift 50 lbs
Desired Qualifications
- Knowledge of Visio
- Knowledge of AutoCad
- Knowledge of ITIL framework and service level standards
- Associate's degree or in an electrical or HVAC/R training program
- Experience working in a technical facility maintenance position supporting data center operations
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