Crisis Services Core Training Facilitator

The Core Training Facilitator will design and deliver trauma-informed, policy-compliant crisis-intervention training for Crisis Contact Center staff across voice, chat, and text. Responsibilities include facilitating core training, teaching crisis intervention models, 988 policies, risk assessment and safety planning, implementing standardized curricula with fidelity, conducting skills assessments, and collaborating with Quality Assurance, Coaching, and Operations to improve training outcomes. The role requires strong adult-learning capabilities, exceptional communication, adaptability, and a commitment to inclusive learning, with a focus on readiness for live queue work and ongoing program updates in response to 988 guidelines and internal protocol changes.