Crisis Response Team Manager
On-siteMobile, Alabama, United States
Job Summary
Oversee daily operations of 24/7 mobile crisis teams, providing clinical leadership, supervision, and direct service delivery during staffing shortages or critical incidents. Ensure crisis interventions are timely, trauma-informed, and culturally responsive while managing high-risk situations, conducting assessments, and coordinating with hospitals, law enforcement, and community partners. Lead staff through supervision, training, and performance management to maintain quality standards, compliance, and operational efficiency across adult and child populations. Participate in after-hours leadership support, program planning, and continuous quality improvement activities.
Required Qualifications
- Master's degree in Counseling, Social Work, Psychology, Marriage and Family Therapy, Behavioral Health, or a related human services field.
- Minimum of two (2) years of direct clinical experience providing behavioral health services.
- Minimum of two (2) years of supervisory, management, or team leadership experience preferred.
- Experience working with individuals experiencing acute mental health crises, substance use disorders, serious mental illness, suicidal ideation, behavioral disturbances, and/or co-occurring disorders.
- Experience working with both adult and child/adolescent populations preferred.
- Strong clinical assessment and crisis intervention skills.
- Demonstrated ability to assess and manage risk effectively in high-pressure situations.
- Experience managing personnel, schedules, operations, and team performance.
- Strong organizational skills and exceptional attention to detail.
- Ability to make sound decisions independently and manage multiple priorities simultaneously.
- Knowledge of trauma-informed care, crisis stabilization practices, and behavioral health systems.
- Valid driver's license and acceptable driving record.
- Ability to work flexible hours and participate in on-call or after-hours leadership support as needed.
- Ability to travel within the service area to respond to crisis situations and attend meetings.
- Ability to work in community settings, homes, hospitals, schools, correctional settings, and other field-based environments.
- Ability to safely respond to potentially volatile or high-risk situations.
- Ability to sit, stand, walk, bend, and drive for extended periods as required.
Desired Qualifications
- Minimum of two (2) years of supervisory, management, or team leadership experience preferred.
- Experience working with both adult and child/adolescent populations preferred.
- Professional licensure or license eligibility preferred (LPC, LICSW/LCSW, LMFT, or equivalent).
- Experience in mobile crisis response, crisis stabilization, emergency psychiatry, community mental health, or behavioral health emergency services.
- Experience with Medicaid documentation and behavioral health compliance standards.
- Certification or specialized training in crisis intervention, suicide prevention, trauma-informed care, or de-escalation techniques.
- Experience collaborating with law enforcement, hospitals, schools, child welfare, or emergency response systems.
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