Crisis Outreach Specialist - Swing Shift
$81,286,400–$89,752,000 year
On-siteSeattle, Washington, United States
Seattle, Washington, United StatesOn-siteFull Time$81,286,400–$89,752,000 yearMedium
Full TimeMedium
Job Summary
Respond to mental health and substance use crises dispatched by Crisis Connections (988) by performing timely outreach, assessment, and referral to community resources. Conduct multi-axial and substance use disorder assessments while engaging in crisis intervention, stabilization, and follow-up services to prevent future events and avoid emergency room usage. Work as part of a multi-disciplinary team across King County, primarily Seattle, to identify therapeutic options and maintain client safety. Complete all required data collection, documentation, and case conference participation. Comply with Washington Administrative Code policies and advocate for client access to services.
Required Qualifications
- Ability to meet Washington Department of Health requirements for registration as a Registered Agency Affiliated Counselor (AAC) or any other superseding credential
- Relevant Bachelor's degree in social work, psychology, or related behavioral science
- Associate's degree and two years' experience in mental health or related fields
- Interest in working with clients who are difficult to engage and maintain in traditional mental health/substance use disorder programs
- Ability to drive an agency or personal vehicle to conduct agency related business
- A current Washington State driver's license and insurable driving record
- Be able to pass a Washington State Criminal background check
- Experience and skills in working with mentally ill individuals who are difficult to engage and may resist services
- Familiar with Recovery Principles, Crisis Intervention and Stabilization, Integrated Treatment of Co-occurring Disorders, Intensive Case Management, Illness Management, Trauma-Informed Treatment, and relevant Evidenced based/Emerging best practices
- Knowledge of Harm Reduction strategies
- Strong working knowledge of DSM IV (and its successor)
- Be able to assess situations quickly and respond appropriately to any type of mental health and/or chemical dependency crisis to ensure the physical and psychological safety of clients
- Be willing to seek to understand each client's unique circumstances and personal preferences and goals and incorporate them into the crisis response to help the client regain a sense of control
- Assist clients in accessing internal resources to reinforce the client's ability to resolve crisis on their own
- Assist clients in identifying unmet needs that may be causing them to have recurrent crisis
- Have a strong understanding of recovery and resilience, the value of client partnerships and client choice, and the balance between protection from harm and personal dignity
- Possess strong communication and writing skills
- Able and willing to provide community outreach anywhere in King County from which a referral may originate
- Familiar with King County crisis response system, other relevant community resources, and methods of access
- Ability to communicate and work effectively with staff from various backgrounds
- Ability to work effectively with clients displaying a wide range of unpleasant and/or bizarre behavior
- Subscribe to the philosophy of cooperation and continuity across programs and of consideration and respect for program participants
- Must be available for Swing (3:00pm - 1:30am) shift
- Days Off: Wednesday, Thursday, Friday
Desired Qualifications
- Bilingual in Spanish/English (fluent)
- Bachelor's degree in a relevant field such as social work or psychology
- Meet criteria as a Substance Use Disorder Professional (SUDP)
- Strong applicants are able to demonstrate the ability to be positive in their empathetic responses to all persons
- Understand the value of meaningful and deep client engagement
- Have the potential to acquire the necessary knowledge, attitudes and skills of an effective crisis worker
- Value a nonjudgmental response to sensitive issues
- Candidates should be able to accept feedback and work in a highly collaborative and potentially stressful environment
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