Crisis Helpline Clinician - Full Time Shifts
$57,658–$75,816 year
Hybrid · Lacey, Washington, United States
Job Summary
Crisis Helpline Clinician in a hybrid work-from-home arrangement delivering 24/7 crisis intervention via RCL and 988 lines. Responsible for risk assessments, crisis stabilization planning, dispatching mobile crisis teams, and coordinating referrals to DCRs and emergency services across Washington regions. Performs crisis response across phone, text, and chat with compassionate, culturally responsive care; conducts follow-up and collaborates with families and crisis partners. Roles require strong clinical judgment, trauma-informed care, and proficiency with electronic health records and web-based crisis-line platforms; successful candidates will handle high-stress situations, demonstrate effective communication across modalities, and comply with state regulatory standards. Benefits include part-time/full-time eligibility, medical/dental/vision, retirement options, PTO, and professional development support. Hybrid work option available after training and proficiency demonstrated.
Required Qualifications
- Bachelor's degree in psychology, social work, or a related area; OR 2 years of college coursework that includes behavioral health courses AND 2 years of direct services behavioral health experience supervised by an MHP; 2 years of direct service behavioral health experience supervised by an MHP may substitute for every 1 year of education required.
- Meets Washington Agency Affiliated Counselor requirements.
- Experience with crisis intervention, risk assessment, and behavioral-health service delivery.
- Demonstrated ability to work in high-stress environments and maintain professionalism in escalated situations.
- Strong communication skills across phone, chat, and text modalities.
- Ability to use electronic health records and web-based phone/crisis-line platforms.
- Satisfactory background checks and sanctions clearance.
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