Crisis Dispatch Representative
$43,680–$49,920 year
On-siteHays, Kansas, United States
Job Summary
Answer phones and triage calls to welcome and support individuals in crisis with empathy and professionalism. Monitor the Mobile Crisis Response team's location and safety while they are in the community, and assist with patient admissions including basic triage documentation and release forms. Manage schedules for new appointments, rescheduling, and backfilling time slots while facilitating communication between staff, clients, and external providers. Maintain and organize patient records through scanning, indexing, and secure filing, and support the discharge process to ensure continuity of care. Follow strict confidentiality and safety guidelines while participating in ongoing training for de-escalation and trauma-informed care.
Required Qualifications
- Must be at least 18 years old
- High school diploma or GED
- Must pass required background checks (KBI and KDADS)
- Must comply with TB testing and health screening protocols
- Must submit a medical clearance confirming fitness to perform job duties or note accommodations if needed
- Must pass a pre-employment drug screening
- Demonstrated proficiency with technology, including basic computer skills, printers, scanners, and multi-line phones
- Physically & mentally capable of managing crisis situations and emergency response scenarios
Desired Qualifications
- additional training or education in healthcare, psychology, or human services
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