Crisis Counselor (Remote Contractor Work, United States)
RemoteUnited States
Job Summary
Provide 24x7 crisis counseling support to K-12 students via text-based chat, offering empathetic listening and compassionate guidance during mental, emotional, or relational challenges. Manage de-escalation scenarios and build strong rapport while working independently within an ambiguous start-up environment. Maintain flexibility to sign up for shifts covering the crisis line around the clock, adapting to varying workloads and start dates as school district partnerships evolve. Complete required criminal background checks including National Criminal and National Sex Offender Registry screenings. Access high-speed internet and a compatible computer to utilize Slack and various web-based applications.
Required Qualifications
- Background in crisis management/de-escalation, mental health and/or social services
- Counseling or coaching experience
- Excel at empathetic listening, building strong rapport through text-based chat, and providing compassionate support during someone's mental, emotional, or relational challenges
- Experience using various computer and web-based applications in a professional environment
- Ability to exhibit tolerance of and respect for others opinions
- Adaptability to change
- Ability to work independently
- Access to high-speed internet (satellite is not acceptable)
- Access to a computer, chromebook, or laptop (tablets/phones are not acceptable)
- Must be comfortable in an ambiguous start-up environment, as process improvements continue to be implemented
- Strong technology skills
- Be flexible to sign up for shifts to cover the crisis line 24/7
- Criminal background checks are required for all prospective Independent Contractors - this screening includes, but is not limited to, both a National Criminal and National Sex Offender Registry check
Desired Qualifications
- Crisis Help Line experience and certification preferred
- Experience with Slack or other business-based chat applications is a plus
- Experience working as an Independent Contractor preferred
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