Crisis Advocate
$56,160–$56,160 year
On-siteSeattle, Washington, United States
Job Summary
Build trusting relationships with homeless women by staffing the front desk, monitoring cameras, and responding to visitors while providing crisis intervention and de-escalation. Offer support for clients transitioning out of homelessness by assisting with social service navigation, obtaining identification, applying for public assistance benefits, and connecting individuals to housing resources and employment specialists. Coordinate group activities, community meetings, and workshops to foster a supportive environment, while advocating for clients by connecting them with landlords and housing search services. Maintain accurate records, ensure sidewalk safety, and participate in staff meetings and trainings to advance agency-wide race and social justice initiatives.
Required Qualifications
- At least two years of direct social service and experience working in a shelter setting or with homeless population
- Ability to work effectively and empathically with clients who have mental health and chemical related issues
- Must be able to respond in an emergency situation, ensuring correct emergency and safety procedures are followed
- Ability to engage with, possess a positive attitude around, provide an empathy client-centered approach, build professional rapport with, and helping relationships with our client group
- Commitment to diversity including sensitivity to the needs of clients, staff and volunteers from diverse cultural and economic backgrounds
- Strong organizational and record keeping skills, maintain accurate and complete records
- Obtain CPR/First Aid certification 30 days after hire
- Ability and willingness to work independently, be proactive, solve problems and take initiative as well as work in and add value to a team environment, pitching in as needed to 'get the job done' and to make sound judgments without on-site supervision
- Ability to maintain confidentiality
- Basic level of computer skills critical including use of database, word processing, spreadsheet software (Microsoft Office Suite including, Word, Outlook and Excel)
- Experience working with communities of color and people from different cultures than your own
- Knowledge of core principals of antiracism and grounding those principles in everyday work
- Ability to engage with, possess a positive attitude around, provide an empathy client-centered approach, build professional rapport with, and helping relationships with our client group
- Ability to work effectively and empathically with clients who have mental health and chemical related issues
- Must be able to respond in an emergency situation, ensuring correct emergency and safety procedures are followed
- Ability to engage with, possess a positive attitude around, provide an empathy client-centered approach, build professional rapport with, and helping relationships with our client group
- Commitment to diversity including sensitivity to the needs of clients, staff and volunteers from diverse cultural and economic backgrounds
- Strong organizational and record keeping skills, maintain accurate and complete records
- Obtain CPR/First Aid certification 30 days after hire
- Ability and willingness to work independently, be proactive, solve problems and take initiative as well as work in and add value to a team environment, pitching in as needed to 'get the job done' and to make sound judgments without on-site supervision
- Ability to maintain confidentiality
- Basic level of computer skills critical including use of database, word processing, spreadsheet software (Microsoft Office Suite including, Word, Outlook and Excel)
- Experience working with communities of color and people from different cultures than your own
- Knowledge of core principals of antiracism and grounding those principles in everyday work
Desired Qualifications
- At least two years of direct social service and experience working in a shelter setting or with homeless population strongly desired
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