Crew Supervisor
$35,360–$41,600 year
On-siteThief River Falls, Minnesota, United States
Job Summary
Manage the entire restaurant operation during shifts, overseeing inventory, cash control, and product production while assisting the GM with financial performance and business planning. Train and coach shift leads and crew on PRIDE systems, recipes, and food safety protocols, ensuring all safety standards and sanitation procedures are actively followed. Address customer concerns promptly to maintain high service levels, resolve workflow bottlenecks, and foster a positive team environment. Assist with hiring, performance monitoring, and schedule preparation to meet staffing demands. Perform duties in a high-volume, fast-paced setting involving long periods of standing and lifting up to 50 pounds.
Required Qualifications
- Minimum 1-3 years of high volume restaurant leadership experience, required
- High School diploma or equivalent required
- Proven track record of effectively managing COGS and labor
- Strong knowledge and application of safe food handling practices
- Must be ServSafe® certifiable
- Customer focus - strong hospitality and customer service skills, enjoys engaging with the customer
- Trainer and coach - ability to be a strong trainer or coach to others on restaurant routines and systems, as well as how to effectively interact with customers and each other
- Management skills - excellent track record of coaching and training employees and effectively resolving employee relations issues
- Organization and goal focus - must be highly organized and detail-oriented with the capability to oversee many aspects of the business and multiple areas simultaneously in a fast-paced environment
- Must be able to actively work to achieve and exceed set goals for the business
- Technical - proficiency with computers and with Point of Sale systems
- Flexibility and adaptability - willingness to follow directions and a commitment to meet DQ standards in all you do
- Integrity - does the right thing even when no one is looking, honest, earns trust of others
- Must be able to perform this task for review and approval by the GM [basic understanding of how to prepare hourly employee schedules to meet the staffing requirements for each day part and seasonal demands]
Desired Qualifications
- Previous quick service restaurant experience strongly preferred
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