Crew Member
$37,544–$37,544 year
On-site · California, United States
Job Summary
Crew Member at Planet Fitness focusing on delivering a positive member experience through top-tier customer service. Responsibilities include greeting members, handling front desk tasks, answering phones, checking members in, signing up new members, giving tours to prospective members, updating member accounts, addressing questions and concerns promptly, and maintaining club cleanliness. Requires HS diploma/GED, 18+, basic computer skills, a passion for fitness, upbeat attitude, reliability, and strong customer-service and communication skills; emphasizes empathy, problem solving, diplomacy, and professionalism in all interactions.
Required Qualifications
- High School diploma/GED equivalent required
- Must be 18 years of age or older
- Customer service/hospitality background preferred
- Basic computer proficiency
- A passion for fitness and health
- Upbeat and positive attitude
- Punctuality and reliability is a must
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations
- Strong listener with the ability to empathize and problem solve
- Demonstrate diplomacy in all interactions while using appropriate behavior and language
- Greet members, prospective members and guests, providing exceptional customer service
- Check members into the system
- New member sign-up
- Take prospective members on tours
- Respond to member questions and concerns in a timely and professional manner and escalate to Assistant Manager or Manager as needed
- Assist in maintaining the neatness and cleanliness of the club
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