Crew Member
On-siteMiles City, Montana, United States
Job Summary
Greet fans enthusiastically and deliver fan-first service by exceeding expectations with timely, quality interactions. Prepare food products accurately while adhering to health and safety standards, and safely operate and maintain equipment including grills, fryers, and freezers. Complete assigned preparation work for stocking and setting up the grill area, and calmly resolve fan concerns using service recovery standards. Maintain a positive, safe, and clean environment while standing for entire shifts and lifting 50 pounds. Practice established food handling procedures and meet local health regulations. Communicate positively with fans and co-workers under pressure while upholding Dairy Queen's brand ambassador standards.
Required Qualifications
- Communicate positively with fans and co-workers constantly during shifts
- Work well under pressure packed situations while maintaining a great attitude
- Comfortable standing for entire shift and able to lift 50 pounds
- Ability to handle raw, frozen, and cooked food products as well as products in and out of the temperature danger zone (41-140F)
- Practice established food handling procedures and meet any local health regulations
- Exhibit good manners, proper personal hygiene, and promptness
- Have fun and maintain a positive attitude at all times!
Desired Qualifications
- passionate about the Dairy Queen brand
- delivering exceptional customer (fan) service
- eager to lead
- do things right
- be accountable
- have ownership in what they do
- create smiles and stories for our fans
- enjoy working in a fun, fast paced environment
- Be an ambassador of the Dairy Queen brand
- be professional in every aspect of performance
- Enthusiastically greet and welcome fans to the Dairy Queen brand
- Strive to exceed fan expectations and deliver fan first service through timely and quality service
- Quickly and accurately prepare food products following restaurant, health, and safety standards
- Properly and safely operate and maintain restaurant equipment including grill, fryer, freezer, and other cooking equipment
- Complete assigned preparation work for stocking and setting up grill area
- Calmly solve fan concerns and embrace Dairy Queen's service recovery standards
- Be a willing team player and maintain a cooperative, harmonious working relationship with management and fellow team members
- Create and maintain a positive, safe, clean, and inviting environment for fans and team members
- At all times exhibit a genuine passion for excellence
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