Crew Accommodations Agent

Booking and oversee hotel accommodations and ground transportation for flight attendants, pilot crews, ad-hoc crews, and other non-crew airline employees. Handling emergency relocations of crew members, collaborating with shift Supervisors to avoid delays or cancellations. Act as the primary liaison between the client’s Crew Scheduling, other departments, and internal teams to meet operational requirements and resolve issues. Facilitate effective communication with internal departments to expedite work and resolve problems. Ensure tools and resources are accessible and operational, reporting issues to shift supervisors. Use CrewHub (CrewRez) and related systems to process, track, and report transactions with accurate reservation details. Identify suitable hotel options in various markets, including locations without contracted hotels or during Sold Out situations, and manage the approval process for non-compliant options. Manage payments to hotel and transportation vendors per contractual terms. Report incidents to the TA Connections Supervisor on shift or Operations Management. Maintain impeccable attendance and adherence to company policies. Assist the Account Management Team, IT, Billing, and other departments with data gathering and troubleshooting; contribute to special projects as assigned.