Credit to Cash Senior Operations Analyst
$68,000–$82,500 year
On-siteSan Francisco, California, United States
Job Summary
Monitor and facilitate issue resolution for the billing and contract administration team, investigating root causes of complex setup and billing problems through coordination with client-facing professionals and regional finance. Provide first-level coordination for escalated issues, train staff on firm policies, and serve as a subject matter expert on financial systems and billing configurations. Lead billing improvement projects in assigned locations, mentor lead analysts, and respond to client inquiries via the BDO eBill portal while assisting in tracking unbilled accounts receivable. Review identified issues to update departmental procedures and knowledge base articles.
Required Qualifications
- Bachelor's degree in Finance, Accounting, or Economics
- Two (2) or more years of experience within a billing and/or contract management role
- High School Diploma/GED and five (5) or more years of experience within a billing and/or contract management role
- Professional services firm experience
- Proficiency with Microsoft Office Suite, specifically Word and Excel
Desired Qualifications
- Oracle Cloud or similar time and billing software experience
- Two (2) years of supervisory experience
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