Credit Specialist, Credit Services (12 month contract) - Bilingual
Hybrid · Montréal, Quebec, Canada
EXPIREDMontréal, Quebec, CanadaHybridContractSenior LevelNot SpecifiedEnterprise
Type
Contract
Level
Senior Level
Education
Not Specified
Company size
Enterprise
Job Summary
Lead Credit Specialist role focused on guiding escalated credit issues and supporting Cards Call Center and Banking Centres, with emphasis on service excellence, customer experience, and strong product knowledge. The position requires on-site ramp for the first 1–2 weeks and offers potential remote work through the Agent@Home program; bilingual (French and English) capabilities are required to support operations beyond Quebec, Canada.
Required Qualifications
- Fluent in French and English to support business operations outside of Quebec, Canada
- Ability to attend primary CIBC location on-site within two hours upon request
- Extensive working experience in a credit-lending environment
- Ability to work in a call-center/banking-centre context and provide guidance on escalated issues
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