Credit Solutions Advisor - Serramonte Plaza
$54,080–$64,126 year
On-siteDaly City, California, United States
Job Summary
Conduct specialized advisory and personalized service for financial center clients across the full spectrum of borrowing and banking offerings. Build and deepen relationships with new and existing clients by presenting customized solutions that align with their unique financial priorities and life plans. Analyze client financial needs to recommend tailored financial services, submit mortgage applications, and assist with gathering supporting loan documentation while keeping clients informed through outbound calls, email, and online messaging. Manage outreach, pipeline activities, and consistent follow-up routines to meet client needs, responding to requests and making referrals to appropriate internal partners. Balance sales performance, operational risk, and client relationship care by leveraging expertise and collaborating with financial center leaders to provide specialized guidance and coaching to associates.
Required Qualifications
- Minimum of 2 years of mortgage origination experience, or equivalent experience demonstrating the ability to assess client needs, leadership ability, build trust, deepen relationships, and/or self-source business combined with a proven record in consultative sales and delivering tailored financial solutions
- Actively listens to the client to determine their needs and goals and has a desire to interact with clients proactively
- Communicates professionally, effectively, and confidently and is comfortable engaging all clients in person and over the phone
- Is a critical thinker and can analyze financial and credit data to advise clients of product/pricing policies and guidelines and gather any additional required information
- Has effective customer service skills with ability to manage the full client end-to-end experience and problem resolution
- Strong written and verbal communications skills
- Ability to handle ambiguity and adapt to changing circumstances
- Dedicated, enthusiastic, driven and performance-oriented; possesses a strong work ethic
- Can be flexible to work weekends and/or extended hours as needed
- A true team player and collaborator, translating knowledge and experience into strong and productive relationships internally and externally
- Ability to learn and understand technology
- Demonstrates a commitment to professional ethics and is thorough and thoughtful in incorporating relevant regulatory due diligence as well as complying with all Federal and State compliance policies
- High School Diploma / GED / Secondary School or equivalent
Desired Qualifications
- Experience in a loan origination role in a retail environment and knowledge of Mortgage Products (Conventional, Jumbo and HELOC, Government)
- Knowledge of credit and home lending requirements
- Experience working in a financial center where goals were met or exceeded
- Knowledge in analyzing and comprehending complex financial data and providing financial alternatives
- Knowledge of banking products and services
- Solid time management skills and the ability to organize, prioritize and perform multiple tasks simultaneously
- Experience in a loan origination role in a retail environment and knowledge of Structuring, Processing, underwriting and closing procedures
- Knowledge of Federal regulations governing real estate lending
- Knowledge of FHA and HUD guidelines
- Knowledge of Other Lending Products (Credit Card, Vehicle Loans)
- Strong computer skills including MS applications and previous experience utilizing laptop technology
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