Credit Solutions Advisor - Lakeway
On-siteLakeway, Texas, United States
Job Summary
Deliver First Mortgage and HELOC lending products in person or by telephone while balancing sales performance, operational risk, and client relationship care. Analyze client financial needs to recommend tailored financial solutions, submit mortgage applications, and guide clients through the full loan process via outbound calls, email, and online messaging. Manage outreach and pipeline activities, conduct consistent follow-ups, and make referrals to internal partners based on client requirements. Provide specialized guidance and coaching to associates regarding exceptional client experience delivery. Maintain SAFE Act registration and comply with all federal and state regulatory policies.
Required Qualifications
- Minimum of 2 years of mortgage origination experience, or equivalent experience demonstrating the ability to assess client needs, leadership ability, build trust, deepen relationships, and/or self-source business combined with a proven record in consultative sales and delivering tailored financial solutions
- Actively listens to the client to determine their needs and goals and has a desire to interact with clients proactively
- Communicates professionally, effectively, and confidently and is comfortable engaging all clients in person and over the phone
- Is a critical thinker and can analyze financial and credit data to advise clients of product/pricing policies and guidelines and gather any additional required information
- Has effective customer service skills with ability to manage the full client end-to-end experience and problem resolution
- Strong written and verbal communications skills
- Ability to handle ambiguity and adapt to changing circumstances
- Dedicated, enthusiastic, driven and performance-oriented; possesses a strong work ethic
- Can be flexible to work weekends and/or extended hours as needed
- A true team player and collaborator, translating knowledge and experience into strong and productive relationships internally and externally
- Ability to learn and understand technology
- Demonstrates a commitment to professional ethics and is thorough and thoughtful in incorporating relevant regulatory due diligence as well as complying with all Federal and State compliance policies
- Must register with the federal registry system and remain in good standing pursuant to SAFE Act requirements
- Must submit to the required SAFE Act background check
Desired Qualifications
- Experience working in a financial center where goals were met or exceeded
- Knowledge in analyzing and comprehending complex financial data and providing financial alternatives
- Knowledge of banking products and services
- Solid time management skills and the ability to organize, prioritize and perform multiple tasks simultaneously
- Experience in a loan origination role in a retail environment and knowledge of Mortgage Products (Conventional, Jumbo and HELOC, Government)
- Structuring, Processing, underwriting and closing procedures
- Federal regulations governing real estate lending
- FHA and HUD guidelines
- Other Lending Products (Credit Card, Vehicle Loans)
- Strong computer skills including MS applications and previous experience utilizing laptop technology
- Client Management
- Client Solutions Advisory
- Customer and Client Focus
- Referral Identification
- Risk Management
- Client Experience
- Branding
- Credit Documentation
- Credit and Risk Assessment
- Pipeline Management
- Referral Management
- Attention to Detail
- Collaboration
- Issue Management
- Prospecting
- Relationship Building
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