Credit Manager

Collect on delinquent accounts by preparing, researching, making calls, and following up via correspondence or telephone while maintaining detailed call reports. Process credit applications for direct billings, review billing and references to determine credit status, and assist departments in resolving billing procedures. Establish and enforce credit policies and procedures to increase sales and keep debts at a minimum. Conduct weekly staff meetings to review schedules, group arrivals, new resort policies, and discuss problems or suggestions. Handle monthly write-offs and return checks, refer accounts for outside collection activity, and attend monthly meetings. Maintain open communication between guests, associates, and management, and assist in other credit/finance areas as assigned. Provide lateral service support to ensure customer satisfaction when requested by operations.