Credit Hire Advisor
$28,800–$28,800 year
HybridBexhill-on-Sea, England, United Kingdom
Job Summary
Manage a portfolio of credit hire claims from first notification through to settlement, taking full ownership of each case. Accurately identify liability status and indemnity positions while negotiating hire spends and challenging unnecessary vehicle provisions. Proactively manage the customer claims journey, make timely liability and indemnity decisions, and gather evidence to minimize financial exposure. Serve inbound calls from third parties, customers, garages, and suppliers to deliver a high-quality experience. Own complaints resolution with a focus on providing answers on day one. Work 37.5 hours per week Monday to Friday with hybrid flexibility, reporting to a team supporting Hastings Direct's goal of becoming the UK's largest digital insurance provider.
Required Qualifications
- Outstanding communication skills
- Attention to detail
- Strong customer focus
- Good commercial awareness
- Drive for self-development
- Strong decision making skills
- Negotiation skills
- Investigation skills
- Evidence gathering skills
- Case law knowledge
- Ability to manage a workload of hire/repair claims from notification through to settlement
- Ability to provide services and challenge the need for a vehicle where required
- Ability to make correct and timely liability and indemnity decisions
- Ability to minimise financial exposure through investigation and negotiation
- Ability to protect the company against credit hire claims by gathering evidence, utilising case law and other resources
- Ability to service inbound calls from third parties, customers, garages, representative and other suppliers
- Ability to meet monthly targets
- Ability to provide a resolution on day one for complaints
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