Credit Coordinator
$35,152–$51,168 year
On-siteGarden Grove, California, United States
Job Summary
Manage an assigned accounts receivable portfolio by driving collections activities, resolving customer account issues, and ensuring compliance with credit and lien requirements. Utilize automated collection tools to prioritize efforts, create payment plans for delinquent customers, and process lien waivers while protecting collectability. Reconcile account discrepancies, investigate disputes with branch and sales teams, and conduct customer visits to strengthen relationships. Complete assigned tasks within established service level expectations and communicate regularly with regional leadership. This role supports the Dallas-based Support Center's mission to bring clean air and water to everyone through essential industry products.
Required Qualifications
- Minimum Qualifications Knowledge and skills commonly found in someone with 2+ years of collections, accounts receivable, or credit experience
- High school diploma or equivalent required
- Strong customer service and relationship management skills
- Excellent verbal and written communication skills
- Strong organizational and time management abilities with the ability to manage multiple priorities
- Ability to analyze account information and make sound decisions regarding collections and payment arrangements
- Demonstrated problem-solving and conflict resolution skills
- Ability to work independently while collaborating effectively with cross-functional teams
- High attention to detail and accuracy
- Proficiency in Microsoft Office applications, particularly Excel
- Adaptability and ability to move fluidly between changing priorities
- Strong sense of ownership, accountability, and results orientation
- Ability and desire to learn new systems, processes, and technologies
Desired Qualifications
- Experience working in a distribution, wholesale, manufacturing, or business-to-business environment preferred
- Demonstrated customer service experience and ability to handle difficult conversations professionally
- Knowledge and skills commonly found in someone with 3-5 years of business-to-business collections experience
- Construction industry experience and understanding of lien and bond processes
- Experience with automated collections software such as GetPaid or similar platforms
- Experience managing customer portfolios and resolving complex account disputes
- Familiarity with sales tax exemption documentation and compliance requirements
- Associate's or Bachelor's degree in Business, Finance, Accounting, or related field preferred
- Sensitivity, Selective Attention, Self-Control, Service Orientation, Social Orientation, Social Perceptiveness, Stress Tolerance, Support, and Time Management
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