Credit Controller
On-site · Birmingham, England, United Kingdom
Job Summary
Credit Controller responsible for managing own ledger, chasing overdue debts by telephone, email and letter up to litigation, coordinating with Partners and Lawyers, liaising with internal teams to minimise queries, building strong client relationships, generating monthly debtor reports, and attending debt review meetings to discuss and resolve problem debts. Based in Birmingham with standard hours 9:30–17:30 and flexible working considered. Proactive in reducing bad debts and ensuring timely payment of bills within a professional services environment.
Required Qualifications
- Previous experience in credit control or a finance role, ideally within a law firm or professional services environment
- Good working knowledge of Microsoft Office, particularly Excel, and experience with accounting systems (Aderant preferred)
- Solid understanding of credit control processes and financial principles
- Strong communication skills, with the confidence to build relationships with stakeholders at all levels, including partners and clients
- Excellent attention to detail, with a high level of accuracy in your work
- Strong problem-solving skills and sound judgement when handling queries or escalations
- Well organised, with the ability to prioritise effectively and manage a varied workload to meet deadlines
- Proactive and self-motivated, with a positive and professional approach
- Confident yet tactful when dealing with clients and sensitive situations
- A reliable team player who enjoys working collaboratively
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