Credit & Collections Representative
$52,000–$52,000 year
On-siteDayton, New Jersey, United States
Job Summary
Manage assigned customer accounts by monitoring payment activity, contacting clients regarding overdue balances via phone, email, and written communication, and maintaining detailed records of collection activities and account status. Review and analyze credit applications, limits, and payment history to investigate invoice discrepancies and resolve account disputes. Process payments accurately, issue statements, and prepare reports on aging accounts and collection metrics while ensuring compliance with company policies and applicable regulations. Work closely with Billing, Customer Service, and Accounting teams to resolve billing issues professionally.
Required Qualifications
- Strong communication and customer-service skills
- Ability to negotiate payment arrangements professionally
- Proficient in Microsoft Office (Excel, Outlook, Word)
- Detail-oriented with strong analytical and problem-solving abilities
- Ability to manage multiple accounts and prioritize deadlines
- Familiarity with credit laws and collection best practices
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