Credit-Collections Administrator

Past-Due Account collections, review of customer payment history, negotiate payment plans, contact customers with past-due invoices, release orders from credit hold based on payment history and credit limits, document communications, report collection status to manager, answer customer inquiries about unpaid invoices, perform research on disputed invoices, process credit applications and Dunn and Bradstreet reports, maintain customer data in ERP, escalate unresolved accounts to supervisor, and collaborate with outside collections agencies while supporting standard duties in a fast-paced environment.