Credit & Collection Specialist
$54,000–$90,000 year
On-siteLos Angeles, California, United States
Job Summary
Process and apply customer payments including checks, ACH, wire transfers, and lockbox receipts within AS400, while performing high-volume manual cash application and account reconciliation. Review and release customer orders daily based on credit policies, account aging, and outstanding balances, escalating exceptions to management. Maintain accurate customer account records, resolve unapplied cash and payment discrepancies, and prepare routine reports on collection performance and aging trends. Assist with month-end activities, audit requests, and customer portal operations for Home Depot and Lowe's. Work closely with Sales, Customer Service, and Accounting to resolve billing issues and support special projects.
Required Qualifications
- 3+ years of experience in accounts receivable, cash application, commercial collections, or credit administration
- Working knowledge of accounts receivable, cash application, and commercial collections processes
- Ability to recognize potential credit and collection concerns and escalate appropriately
- Ability to manage multiple priorities in a fast-paced environment
- Strong customer service and communication skills
- Effective organizational and time-management skills
- Strong attention to detail and commitment to accuracy
- Ability to prepare and maintain accurate records and reports
- Comfortable working in a highly transactional and manually intensive environment
Desired Qualifications
- Manufacturing, industrial, construction products, or distribution industry experience preferred
- Experience with customer payment portals and electronic payment systems preferred
- Strong data entry and account reconciliation skills
- Experience with AS400 strongly preferred
- Experience working with large retailer, distributor, contractor, or industrial customer accounts preferred
- Associate's degree preferred
- Bachelor's degree in Accounting, Finance, Business Administration, or related field is a plus
- Proficient in Microsoft Office Suite, including Excel, Outlook, and Word
- Experience working with AS400 or similar ERP systems strongly preferred
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