Credit Collection – English Speaker
On-site · Tunis, Tunis Governorate, Tunisia
Job Summary
Credit Collection Specialist responsible for maintaining a ledger of high volume/low-value accounts, reducing ageing and documenting disputes. Will handle daily customer calling using an automated dialing system, log call activities, forward requested paperwork to customers, assist the cash application team to ensure correct posting, report issues to the line manager, and meet daily target metrics. Requires excellent English communication skills, strong negotiation and problem-solving abilities, comfort with target-driven work, and proficiency in MS Office. Emphasis on analytical tracking of accounts collected on time and quality-dispute data, with an organized, independent work style.
Required Qualifications
- Proven experience as a Collection Specialist or similar role +1 year
- Knowledge of billing procedures and collection techniques
- Familiarity with laws related to debt collection.
- Working knowledge of MS Office and databases
- Comfortable working with targets
- Patience and ability to manage stress.
- Excellent communication skills (written and oral) in English
- Skilled in negotiation
- Problem-solving skills
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