Credit Coach - Proprietary Home Lending, QLD

Credit Coach to elevate credit capability across the lending network by coaching Specialist Lenders and Lending Area Managers to strengthen their credit knowledge and decision-making. Leads adoption of new tools and processes, facilitates scalable train-the-trainer programs, and supports resolution of complex lending scenarios through collaborative workshops. Champions compliance with lending policies, identifies risk indicators, mitigates risk, and drives customer outcomes. Focused on embedding capability initiatives, measuring performance, and developing leadership capability within home lending to support a nationally consistent customer experience.