Credit Card Customer Service Account Specialist I
On-site · Heathrow, Florida, United States
Job Summary
Handle a high volume (potentially over 100 daily) of inbound calls to provide customer service for financial products in a fast-paced call center. Build strong customer relationships, interpret needs, and deliver innovative solutions within a well-defined framework, following established procedures. The role emphasizes empathy, effective communication, multitasking across multiple computer systems, regulatory adherence, and collaboration to achieve team goals. Training and varied scheduling (including evenings and weekends) are part of the role, with Heathrow, FL as the location.
Required Qualifications
- High school diploma or GED
- At least 1 year of experience in phone or face-to-face settings
- Ability to multitask with computer systems
- Proficient computer literacy
- Ability to learn products and systems quickly
- Strong communication, empathy, and problem-solving skills
- Ability to navigate different cultural contexts and workplace environments
- Ability to work in a fast-paced, results-driven environment
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