Credit Card Customer Service Account Specialist I
On-site · Heathrow, Florida, United States
Job Summary
Specialist I in Account Service at JPMorganChase serves as the first point of contact for clients, handling a high volume of inbound calls to provide exceptional customer service for various financial products. The role involves interpreting customer needs, delivering insights, navigating multiple computer systems, and working both independently and collaboratively in a fast-paced call-center environment. Following established procedures, maintaining regulatory compliance, and treating customers with empathy are essential. The position emphasizes building strong relationships, ownership of customer interactions, and responding with professionalism within a well-defined framework. Training and a schedule that may include evenings and weekends are required.
Required Qualifications
- Communication, information gathering, and decision-making skills
- Customer interaction and support skills with at least 1 year of experience in phone or face-to-face settings
- Ability to manage complex customer interactions using empathy, composure, and sound judgment
- Ability to adjust to new situations and effectively navigate different cultural contexts and workplace environments
- Adaptability and efficiency in fast-paced, dynamic, and results-driven environments
- Ability to solve problems and effectively present and explain solutions
- Ability to learn products and systems quickly, embrace challenges as opportunities, and actively seek feedback to improve performance and achieve goals
- Proficient computer literacy skills, with experience in using technology to solve problems and communicate in a professional setting
- High school diploma or GED required
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.