Credit Card Collections Specialist I
On-site · Heathrow, Florida, United States
Job Summary
Credit Card Collections Specialist I at JPMorganChase handles a high volume of inbound/outbound collections calls, delivering customer service for financial products within a fast-paced call center. The role requires interpreting customer needs, navigating multiple computer systems, following established procedures, maintaining professionalism and empathy, and collaborating with the team to meet goals. Key duties include managing potentially 100+ daily calls, ensuring compliance with regulatory practices, and applying problem-solving and communication skills to resolve issues. The position requires adaptability, strong interpersonal skills, and the ability to learn products and systems quickly. Training may occur during evenings or weekends.
Required Qualifications
- High school diploma or GED required
- 1 year of experience in phone or face-to-face settings
- Strong communication, negotiation, information gathering, and decision-making skills
- Ability to multitask with computer systems in a fast-paced environment
- Empathy, composure, and sound judgment in customer interactions
- Ability to learn products and systems quickly and effectively
- Proficient computer literacy and use of technology to solve problems
- Ability to work within regulatory and departmental practices
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