Credit Card Collections Specialist I
On-site · Elgin, Illinois, United States
Elgin, Illinois, United StatesOn-siteFull TimeEntry LevelHigh School Or EquivalentInvestment BankingEnterprise
Type
Full Time
Level
Entry Level
Education
High School Or Equivalent
Company size
Enterprise
Industry
Investment Banking
Job Summary
Credit Card Collections Specialist I at JPMorganChase responsible for managing a high volume of inbound/outbound collections calls (potentially over 100 daily) and delivering customer service for financial products. The role emphasizes interpreting customer needs, providing innovative solutions within a fast-paced call center, building strong relationships, following established procedures, and maintaining regulatory compliance while demonstrating empathy and professionalism in every interaction.
Required Qualifications
- High school diploma or GED required
- 1 year of experience in phone or face-to-face settings with customer interaction
- Proficient computer literacy with experience using technology to solve problems and communicate professionally
- Ability to manage complex customer interactions with empathy, composure, and sound judgment
- Able to multitask and navigate multiple computer systems in a fast-paced environment
- Ability to learn products and systems quickly and seek feedback to improve performance
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